Business Problem Solving and Transformation Projects
"BEA brought to us a powerful methodology for attacking complex problems. This moved us from reacting to individual problems to assimilating many problems quickly and identifying common threads and causality. It allowed us to differentiate between the symptomatic and the systemic.
Our improvement efforts on behalf of the industry have consequently turned much more toward addressing the root causes of systemic problems and to innovation that will have ripple effects right across our industry.
This thinking and methodology now pervades all our transformation work and has already led BRANZ into new areas. It has given us the courage and the confidence to pioneer industry good digital solutions that would have proved very difficult to have tackled by any other means.
The digital QA inspection solution we have developed through this process is still in its implementation infancy but is in use in major building company franchises and with the country’s largest Building Consent Authorities. It has demonstrated that 100% productivity gains are possible for building inspectors.
It has massively reduced inspection wait times and has provided significant efficiencies for builders and in some cases raised the standards of their builds. It has reduced inspector road travel by tens of thousands of kilometers with the corresponding carbon footprint reduction.
The effort has enhanced our reputation and contributed to our Brand."
Chelydra Percy CEO, BRANZ
Marcel van den Assum, CIO, Fonterra.
Value is always created when you experience passion and performance. Business Excellence Architects was engaged by Fonterra to design and implement the Information Services Quality System and define the “way we do things around here” across a number of other functions. Not only did they contribute simple but effective tools and templates but also enthusiastic leadership in the pursuit of excellence”.
Peter Reidy CEO EDI Downer Works NZ
"BEA led a number of improvement projects across the group which contributed to real savings of millions of dollars. Grant's continual improvement processes are very powerful and will significantly impact the value of any organisation that has the passion and determination to make a transformational shift."
Rob Ellis COO, Amplefuture (Telco-UK)
"Grant is one of those cherished individuals you so rarely find in business who can genuinely translate theory into practice, and strategic thinking into real business results. He has the singular ability to be able to do this himself, or more beneficially in coaching and leading others to do so – and in the process bringing about significant business improvements and creating highly successful business outcomes."
Sandra Scott, Senior VP Corporate Services & CIO Alberta Electric System Operator
"Grant was engaged to provide project management and thought leadership for structuring and enabling all of the support functions surrounding the AESO's AREVA Energy Management System (EMS) implementation. This included, establishing the framework for the demarcation of roles and responsibilities associated with the implementation of change, operate and support organizations for AESO Critical Cyber Assets. Grant also established the compliance frameworks for the IT and Operations teams with respect to NERC CIP North American Reliability Standards and where these standards overlapped with ISO 27009 and Bill C198.
We were able to leverage Grant's expertise in knowledge management practices in a number of business areas. Grant drove an initiative that resulted in capture of over 97% of System Controller procedures. He also implemented knowhow management and the critical conduit processes of ITIL for IT. He also trained AESO personnel in the tools and techniques of continuous improvement.
We leveraged Grant's expertise in developing process wiring diagrams for our Customer Interconnection Process. Grant's analysis was instrumental and lead to the complete re-engineering of this core business of the AESO.
Grant also participated in AESO's strategic planning. He led the development of the pre planning analysis streams and facilitated their presentation to the Board. Grant brought a unique set of experience to the AESO. I personally appreciated his ability to help the organization advance our approaches to strategy, knowledge management and continuous improvement. His experience combined with positive enthusiasm and endless optimism had a valued impact on our organization."
Greg Borichevsky - Asset Manager Transpower
Transpower NZ Limited and BEA worked to identify business process changes and improvements in the areas of the Capital Works Programme and Asset Performance Improvements... BEA worked with the Asset Works Planning team and stakeholders across the planning, projects, and asset management functions to define the required changes. This thinking clearly defined the need for a programme management function to be established and the foundation work on the required business process changes and system/tools to support the function was put in place.... It is expected that Transpower will continue to use BEA techniques to identify and improve other areas of its business in the future.
John Ashby GM Gilmours
"The process mapping and continuous improvement tools are world class"
Rob Benson, Chief Executive, IntegrationWorks Ltd.
“Grant doesn’t tell you what to think; he enhances how you think. This book sharpens the way we frame decisions and achieve transformation. The 5 Lenses model is powerful, practical and timeless, a tool set for navigating complexity with clarity and confidence.”