Published works
Over the years we have documented our best practices in Planning, Continuous Improvement and Business Transformation and they are available to purchase as hard copy and ebooks below
Ordinary to Excellent
"As a young man, I bought into the myth that as I got older, I would acquire wisdom and through life experience, I would discover the truth or not of my young man's views, of which I had many. The reality is, as I have gotten older, I have discovered that I know far fewer things with certainty than I ever did as a younger man. Far from being disappointed by this revelation, as I would have been had someone managed to convince me of this earlier in my life, I am delighted with the new freedom this affords me to think for myself......... This book is everything I have come to understand about driving out fear and effecting lasting change. It is not a book about creating change for change sake. It is about creating changes that are improvements in people’s lives and that set them up to continue making improvements to those lives and the lives of us all." Grant D Ford
New in 2025! 5-Lens CI®
The Transformation Guide Book
Invariably, successful continuous improvement programs have an overarching philosophy and a set of tools to bring about improvement. That philosophy permeates and defines the organisation's culture and becomes part of the DNA of everyone who works there. This improvement genome manifests in processes and systems that enable the process and fuel the desire to find and focus on areas for improvement and lock those improvements into 'the way we work.'
The classic ISO diagram always depicts using a continuous improvement methodology to roll the wheel up the slope of improvement and a ‘chock’ of process embedding and standardisation to prevent it rolling back down the hill. There is no substitute for going the right way about doing the right work.
In this latest update to this transformation guide, implementation is emphasised and the power of viewing, diagnosing, solutioning and implementing improvement using the 5 lenses; data, system, knowhow, people and process is revealed. This understanding is key to ensuring transformation success; digital or any other kind. 5 Lens CI® thinking will ensure that you design, plan and execute transformations that work.
A great result comes from an excellent approach, holistically and comprehensively deployed.
Continuous Action Planning
A great deal of company time and, therefore, money is invested in many forms of planning. In organizations many forms of thinking about the business are referred to as planning and many different plans come from these various forms of thinking, creating a confusing collection of operational plans, market plans, financial plans, strategic plans, business plans, business unit plans, HR, development,process improvement and quality plans and cascading project plans.
Whereas a process may be followed for the creation of any one of these plans, it is seldom robust , let alone a commonly applied process for the creation and integration of all of these plans into a portfolio programme that can be synergistically acted upon.
"You must have a plan. It must take into account all the people, process and financial resources needed to deliver the planned outcome and you must be able to recast that plan almost instantly if any key trigger factors tell you that you must."
An organization is seldom better than it planned but very frequently worse!